bonos138 | Responsible Gaming – Play Safe and Stay in

Our Commitment

Why Responsible Gaming Important?

Online gambling is a popular form of entertainment in Malaysia — and like any other entertainment, it should be enjoyed responsibly. bonos138 understands that for a small number of players, gambling can become difficult to control.

That's why we place responsible gaming as one of the pillars of our platform. Not just to comply with industry guidelines, but because we genuinely care about the wellbeing of every player who trusts our platform.

Bonos138's goal is simple: ensure gaming remains fun. When it starts to feel like pressure, we want players to know that help is available — and we're here to fully support them.

Our core principles: Winning is exciting, but your health and well-being matter far more than any win.

Are You Playing Responsibly?

I set a budget limit before playing

I play for entertainment, not to generate income

I know when to stop playing

I have never chased money I have lost

Gambling has never interfered with my daily responsibilities

I have never borrowed money to gamble

If more answers are "no" for you, it may be time to review your gaming habits. We're here to help.

Protection Tools

Tools Self-Control What We Offer

All these tools are free, easy to use, and can be activated directly from within your bonos138 account whenever you need them.

Daily / Weekly Deposit Limits

Set a maximum deposit limit for a daily, weekly, or monthly period. Once a limit is set, you cannot deposit more than the allowed amount within that period — even if you wish to do so.

Session Time Limits

Limit how long you can play in one session. When your time limit is reached, the system will notify you and can end the session automatically based on your preference.

Cooling-Off Period

Take a short break from the platform for 24 hours, 3 days, or 1 week. During the break period, your account will be blocked from any wagering activity and new deposits.

Self-Exclusion

Choose to exclude yourself from the platform for a longer period — 1 month, 3 months, 6 months, or permanently. This is a serious option and we will fully respect your decision.

Gaming History Review

Track your gaming activity in detail through your account dashboard. View play patterns, amounts spent, and time logged — all in one easily accessible place.

Time & Spend Reminders

Enable automatic notifications that will alert you when you've played beyond a certain period or used a certain percentage of your set budget limit.

To activate any of the self-control tools above, log in to your account and go to the Account Settings > Responsible Gaming. Our support team can also assist you via 24/7 live chat.

Know the Signs

Flag Warning Gambling Addiction

Gambling addiction can happen gradually without us realizing it. Identifying early signs is the most important first step to getting help. Please review the list below honestly:

Red Flag — Needs Immediate Attention

Borrowing money or selling belongings to gamble
Lying to family or friends about gambling habits
Neglecting work, family, or responsibilities because of gambling
Feeling the need to gamble with increasingly larger amounts of money
Trying to win back lost money by continuing to gamble

Yellow Flag — Needs Monitoring

Thinking about gambling all the time
Feeling restless or irritable when trying to stop
Using gambling as a way to escape from problems
Unable to stop despite trying to do so

Next Steps

What We To-Do Now?

Acknowledge & Accept

The first and hardest step — admit to yourself that there's a problem. There's no shame in taking this step. Many have been through it and succeeded.

Use Self-Exclusion Tool

Log in to your bonos138 account and activate self-exclusion. Contact our support team via live chat for immediate assistance. We will process your request within 24 hours.

Get Professional Support

Speak with a counselor or support group. In Malaysia, there are various counseling services that can help you through this recovery process.

Involve Loved Ones

Share with trusted family members or friends. Support from loved ones is crucial in the long-term recovery process.

Our Promise

Commitment bonos138 to Players

Strict Age Verification

Every registration goes through age verification via the KYC process. bonos138 does not allow any individual under 18 years of age to use our platform.

No Aggressive Marketing

Bonos138 does not send promotions or offers to players who are currently in a self-exclusion or cooling-off period.

Dedicated 24/7 Support

Our support team is trained to identify players who may need assistance and will reach out whenever you need them.

Respecting Your Decision

When you choose to self-exclude, your decision will be fully respected. There will be no attempts to persuade you to return during the exclusion period.

Frequently Asked Questions

Question About Games Responsible

To activate self-exclusion, log in to your bonos138 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Select your desired period and confirm your choice. You can also contact our live chat support team for immediate assistance. Requests will be processed within 24 hours and take effect immediately upon confirmation.

Self-exclusion is designed to be a firm commitment. For temporary exclusion (1–6 months), you will need to wait until the period expires before your account is reactivated. For permanent exclusion, it is final and cannot be reversed. This is in place to protect your own interests.

Any balance in your account during self-exclusion can be withdrawn once the KYC verification process is complete. Your funds are safe and will not be lost. To request a withdrawal of your balance during the exclusion period, contact our support team for assistance.

Deposit limits ensure you can't spend more than you can afford. By setting limits before you play — not during a session — you make more rational financial decisions. When the limit is reached, the bonos138 system will automatically reject additional deposits until the limit resets.

In Malaysia, you can get professional help for gambling problems through the Department of Social Welfare (JKM), private counseling clinics, or accredited rehabilitation centers. You can also call Talian Kasih 15999 for referrals to counseling services near you. Remember, seeking help is a sign of strength, not weakness.

Yes. The bonos138 team regularly monitors play patterns to identify players who may be showing signs of problem gambling. In such cases, our team will proactively reach out to the player to offer information about self-control tools and available support resources.

Play Safely at bonos138

Register a bonos138 account and enjoy a fun gaming experience with integrated self-control tools to ensure you remain in full control at all times.

Need Immediate Help?

If you or someone you know needs help with gambling problems, the bonos138 support team is available 24 hours a day, 7 days a week — completely confidential and without any judgment.

Live Chat 24/7 or contact [email protected]

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